Live Chatting Software

Live Support Chatting Toolversion 1.1

Popularity of internet is now growing rapidly across the whole world. Almost all kinds of businesses are now trying to spread their effective online presence. Just a website for your business is not enough to set up effective online presence as there are number of competitive business websites on internet. You can get a significant presence among your competitor websites, but you need to look for proficient live support software. Usage of live chatting software for your business could be the best way to increase worldwide customers as well as improve customer care service quality. In fact, it is very important to keep regular contact with your customers as it directly leads to improvement of customer satisfaction level. 

A live chatting tool could very acts as versatile software to perform live support chatting on a number of platforms like iPhone, Blackberry, Android and many others. While performing live chatting with it, you can use multi-chat sessions and transfer file easily. In fact, the live support chat could also enable you to monitor real-time visitors along with geo location map and web-based monitoring etc. To provide you a hassle-free live chatting experience with your valuable customers, it is equipped with native operator console, collaborative chatting feature, co-browsing facility, customizable chat button, automatic spell checker and many other useful features.

eAssistance Pro Live Chatting Key features:
  • Separate native operator console to collect complete visitor information and provide best possible customer support.
  • Allows real-time visitor monitoring, web-based monitoring with geo-location map.
  • Multi-chat session is also possible with easy file transfer facility.
  • Web-based operator console for ease-of-access by operators even on the move.
  • Integrated with SSL security feature to protect sensitive information.
  • Offers an error-free chat facility to engage in an effective and faultless conversation.
  • Provides instant notification of incoming chat requests to avoid chat request decline.
  • Offers a search option in the Visitor section to let visitors look for any specific information using any keyword present in this section.
  • Provides options to copy and store visitor details as per future reference.
  • Offline messaging feature helps you to don’t miss visitor’s messages even when you are offline.
  • Facilitated with canned response feature to avoid tedious and repetitive typing of similar messages.
  • Geo Location facility shows location of all visitors on a global map layout.
  • Can be easily integrated with all major CMSs like WordPress, Joomla, Drupal and other ecommerce sites like Magento, Big Commerce, and Shopify etc.
  • Creates report that helps user to have a complete idea about your website traffic and customer service.
  • Proactively invite visitors to chat, direct them to specific webpages, and view footprints for better assistance.
  • Facilitates an option to set time zone to display chat as per the selected time zone.
  • Allows Admin to preset auto-response for offline messages that will automatically address the visitor instantly and later operators can provide solution as per the case.
  • Admin can enable/disable display of the online/offline chat icon from website as per their discretion.
  • Allows setting customized waiting message which gets displayed until the chat request initiated by visitors is accepted.
  • Also, admin can customize survey message which gets displayed upon the end of a successful chat session.

In addition, the Live Chat Software is also well integrated with other beneficial features like spell checker, dictionary, transfer chat, send file etc. The Live Chat application supports multiple languages to cater needs of native users from all around the globe. Countries following Right-to-Left writing pattern (Middle-east countries) can easily chat in their native format using this Live Chat application. The application automatically deciphers the website visitor and operator geographical location and presents chat in the respective pattern.

Users usually want to monitor the traffic on their business site; this live chatting tool provides you an efficient facility of website traffic monitoring together along with visitor statistics. You can block IP, computer or domains as per your requirement. The present live chatting tool generates four types of comprehensive reports - Chat Reports, Page View Reports, Archives/Messages Reports, and Total Visitor Reports.

Quick integration of this live support chat tool is possible with all major CMSs like WordPress, Joomla, Drupal and other e-commerce sites like Magento, Big Commerce, Shopify and others. The Offline Messaging feature of this live chatting utility lets website visitors to send offline messages to operators. Another good feature of this live chat support software is that all chat communication held between operators and visitors can be saved as archives that can be further emailed, printed or saved to a desired location. It is a cost effective, very easy to setup, secure and reliable live chat support tool.

Free trial version of Live chatting Software:

Live chatting software is available with free trial version for a period of 15 days from the date of account creation. In this trial period, you will have access of two departments and one operator account. You can easily download this tool and integrate the chat code to your website flawlessly and start live chat facility instantly.

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